n.the administration and oversight of an organization’s intellectual capital by managing information and its use to maximize its valueGilliland-Swetland 2000a, 26Knowledge management refers to the practices, skills, and technologies associated with creating, organizing, storing, presenting, retrieving, using, preserving, disposing of, and re-using information resources to help identify, capture, and produce knowledge. Knowledge management is often used to create entrepreneurial opportunities by identifying and exploiting an organization’s knowledge capital. Knowledge management activities can include data and metadata mining as well as digital asset management. In many respects, such activities are a logical extension of records management and archival activities such as those under way in Australia.
